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(Solved) Cannot Sign Into Older, Factory-reset Device: "Unable to sign in due to unknown error..."

• Thread starter jrredho
• Beginning engagement Feb 25, 2021

• #one

[Edit: Just a quick note to let folks know, if there was anyone who cared at all, that this event has resolved itself. I have no real understanding why, but I did a few more "Factory Resets", both with "Wipe Userdata and Personalizations" and with just "Wipe Userdata". Whatever I did just seemed to work every bit my wife was able to sign in later. When she did I removed her account from the phone, did the multi-wipe procedure again and was able to sign in every bit myself. That was the goal.

Thanks very much, once again, to the folks who commented on my question!]

Hey All,

I have an older device, a Moto X Pure, that I've done the manufactory reset/wipe all information thing via the stock Recovery. The device is on the latest update that Moto provided iii (or is it now 4) years ago now, Android 7.1. Other than an unlocked bootloader, everything else is on the device is stock and unrooted, although it does non have a SIM carte installed in information technology at this time. In fact, the entire reason that I'm trying to initialize information technology is to test a number of different mobile service providers to notice the best provider for my, largely rural, mutual travel pathways.

However, once I enter my wifi info successfully and try to sign into this device with my Google ID/password, I cannot exercise it. Instead I get an error bulletin that starts with the text that'southward in quotes in the post subject. The message continues with "try another business relationship, or look 24 hours and try again." Now, I've done the 24-60 minutes wait thing several times, merely the result is the same.

The telephone was my married woman's daily driver until I replaced it a couple of months ago. I've had her try to sign into it as well, but she can't do it either with the identical result.

So I'one thousand at my wit's terminate. Has anyone in this sphere always encountered this mistake? Were you able to overcome it? Can whatever other kind soul hither propose a way to circumvent this? I mean i that doesn't involve sledge hammers and concrete pads?

Thank you!

cheers,
john

Concluding edited: February 28, 2021

Deleted member 1890170

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• #2

My approximate is problems like reported could be related to Manufacturing plant Reset Protection, which happens when the previous possessor of a device didn't properly remove his/her Google account from telephone prior to doing a manufactory reset.

Last edited by a moderator: Feb 25, 2021

• #three

My guess is issues like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from phone prior to doing a factory reset.

If his wife did a manufactory reset when she first got information technology then that'due south not the case.
OP, did she?

jwoegerbauer, how is the reset countersign handled? If you originally sign in to the device with one countersign but then change your Google business relationship password, does the device authorization automatically update as well?
Or exercise you use the original password?
Any failsafe to prevent the device owner from getting permanently locked out?
That whole embedded subsystem gives me a headache.

• #4

Thanks to both of you for the feedback on this!

My guess is problems like reported could be related to Factory Reset Protection, which happens when the previous owner of a device didn't properly remove his/her Google account from telephone prior to doing a manufacturing plant reset.

Ah, yeah, that definitely happened. By that I hateful that the previous owner did not properly remove their account prior to my doing the manufacturing plant reset.

Now the question is: Is at that place whatever way for me to recover from this situation? I have the latest factory ROM for this device (from 3 or four years agone). Can I but wink that over what's on at that place? Or have I tripped some kind of circuit billow and I'm simply hosed?

If his wife did a manufactory reset when she first got it then that's not the case.
OP, did she?

No, and we bought it on Swappa well-nigh half dozen months afterwards it came out, with an unlocked bootloader no less, so we just assumed that the seller did a reset earlier transferring it to us, merely nosotros don't know that definitively.

jwoegerbauer, how is the reset password handled? If you originally sign in to the device with one countersign but then alter your Google account password, does the device authorization automatically update too?
Or do you use the original password?
Any failsafe to prevent the device possessor from getting permanently locked out?
That whole embedded subsystem gives me a headache.

Yeah, same questions now that blackhawk mentions them. (Since I didn't think to enquire such good ones myself!)

Cheers over again to both of yous for your help!

thank you,
john

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Source: https://forum.xda-developers.com/t/solved-cannot-sign-into-older-factory-reset-device-unable-to-sign-in-due-to-unknown-error.4239351/

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